Customer Care

We want to hear from you! Feel free to get in touch with us for any reason:

  • Contact Us through our website or
  • Email us at csg@cocoaliving.com or
  • Call us at 888-COCOA-LIVING (888-262-6254) or 801-984-9815 during regular business hours (Mountain Time).
  • Our fax number is 801-984-9801.

Shipping and Handling

We charge standard UPS ground, priority, or express rates for shipping in the continental US. (Rates are calculated by the recipient’s location). We charge a flat rate based on the weight of the order for international shipping.

Return Policy

All items purchased from Cocoa can be returned within 30 days of delivery for an exchange or a full refund of the price of the item and must include the original receipt. Returns or exchanges will ONLY be accepted on unused, unopened items in their original packaging. If you are exchanging an item, please note that shipping charges to Cocoa as well as return shipping is paid by the customer. Shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by Cocoa (e.g. wrong item/color). If an item is damaged during shipping, please notify us immediately at us at store@cocoaliving.com or 1-888-262-6254.

Privacy

We understand the sensitivity of your personal information and Cocoa will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting Cocoa news. You may opt-out if you no longer wish to receive communications from us.

All other personal information is used for order processing purposes and is kept private and secure.